Q&A
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Where is your factory based and which regions do you operate in?
Our production site is based in Polevskoy, Sverdlovsk region. It is located close to major steel mills and M5 federal motorway. We ship pipes all across Russia using our own trucks. Average delivery time is 5 days.
What discounts from the list price can you offer?
We do not run a discount system. We prefer a negotiable pricing policy with discounts always based on the ordered volumes and delivery terms.
Are pipes in stock or do you have to wait? What are the lead times?
Typically, we have between 2,500 and 4,000 tons of pipe in stock, and we replenish it with commonly used items. The minimum period to apply the insulation is 2 days. In the high season it is 10 to 14 days.
What are the payment terms? Can you defer payment?
We work on a prepaid basis. If the order amount is more than one million, we divide the payment in 2 or 3 steps. We work with deferred payment under Federal Laws 223 and 44.
Do you accept used pipe?
No, we do not process or accept from customers second-hand pipes to be insulated. We guarantee the quality of all the manufactured products, and we work with only new pipes from reliable suppliers.
I have already got pipes, can you insulate them?
Yes, we provide insulation services, but only for new pipes with a complete set of accompanying documents which confirm their quality. In this case, you either deliver the pipe to us yourself, or we arrange pipe delivery to our manufacturing site first, and then ship the finished pipe to your facility. The insulation will completely comply with the requirements of GOST 30732-2020.
Do you produce only pipes or components as well?
We produce pipes, bends, T-pieces and all the shaped parts you need in PUF insulation. Optionally, we can include accessories into the scope of supply — joint kits, rapid remote control instrumentation, ball valves.
Which documents are enclosed to each batch of products?
All the products of our plant and each released batch are covered by a complete set of required and mandatory documents:
- Certificate of quality for the batch of products in original.
- Complete list of certificates, including quality certificates, on the materials, feedstocks and components used to manufacture a specific batch of products.
- Report on all the performed tests.
- Certificate of compliance with GOST 30732-2020.
- CMR.
- Consignment note.
- VAT invoice.
- Upon the customer’s request, we can provide the Universal transfer document (UTD).
